↩️ Return & Refund Policy
Homedenza
🏠 Overview
At Homedenza, your satisfaction is our priority. We want you to love every product you receive. Please read our policy carefully so you know your rights and our process.
✅ When can you return a product?
We accept returns only in the following cases:
✔️ You received a damaged or broken product ✔️ You received the wrong item — different from what you ordered ✔️ The product is significantly different from the description shown on our store
❌ When returns are not accepted
🚫 You changed your mind after receiving the product 🚫 The product has been used, washed, or altered in any way 🚫 The return request is made after 48 hours of delivery 🚫 Original packaging has been discarded or damaged
📋 How to request a return
Follow these steps within 48 hours of receiving your order:
1️⃣ Contact us on WhatsApp or Instagram with your order number 2️⃣ Send clear photos or a short video showing the issue 3️⃣ Our team will review and respond within 24 hours 4️⃣ If approved, we will arrange pickup and process your replacement or refund
💰 Refund options
Once your return is approved, we offer:
🔄 Replacement — We send you the correct or new item at no extra cost 🎁 Store credit — Added to your account to use on your next order 🏦 Bank refund — Processed within 5–7 business days to your account
🚚 Return shipping
If the return is due to our error (wrong or damaged item), Homedenza will cover the return shipping cost. If the return is for any other approved reason, the customer may be responsible for return shipping charges.
📞 Contact us
For any return or refund queries, reach us via WhatsApp, Instagram DM, or email. We respond within a few hours, 7 days a week.